MistScale paid plans are billed through Paddle.com, our payment provider and Merchant of Record for every purchase. This policy explains how plan changes, cancellations, and refund requests are handled.
1. Free Plan
The Free plan has no charge, so there is nothing to refund.
2. Changing Plans (Upgrade or Downgrade)
Switching between plans, or between monthly and annual billing, takes effect immediately. Paddle prorates the change for the remainder of your current billing period: if you move to a more expensive plan you are charged the prorated difference right away; if you move to a less expensive plan you receive a prorated credit toward future billing. We do not issue this proration as a cash refund to your original payment method: it is applied as billing credit.
3. Cancellations
Cancelling a subscription stops future renewals. You keep access to your current plan's features until the end of the billing period you already paid for. We do not provide a partial refund for the unused remainder of that period.
4. Billing Errors & Duplicate Charges
If you believe you were charged in error, charged twice, or billed after a cancellation that should have taken effect, email team@mistscale.com within 14 days of the charge. We will investigate and, where the error is confirmed, arrange a refund through Paddle.
5. Discretionary Refunds
Outside of the cases above, refunds are not automatic. We review requests sent to team@mistscale.com on a case-by-case basis and may issue a refund at our discretion, for example where the Service was materially unavailable to you.
6. How Refunds Are Processed
Approved refunds are issued by Paddle, as Merchant of Record, back to your original payment method. Processing typically takes 5 to 10 business days depending on your bank or card issuer.
7. Contact
Billing questions can be sent to team@mistscale.com. See also our Terms of Service and Privacy Policy.